Multistatuses: extra order statuses

Multistatuses: additional order statuses

Multistatuses: additional order statuses

The "Multistatuses: additional order statuses" add-on allows you to create multistatuses and link them to orders, making the order management process more efficient and convenient.

Set up automatic linking of multistatuses, assign multistatuses manually, search for orders by multistatuses and control each order at all stages of its implementation.


The add-on is compatible with the entire cs-cart 4.x branch with such editions as CS-Cart, CS-Cart Ultimate, Multivendor, Multivendor Plus, Multivendor Ultimate. At the moment there is no information about the complete incompatibility with any theme. If an add-on conflicts with your theme, please contact via our Help Center.

Add-on installation

After success payment, your order will be automatically marked as Paid within a few minutes. Once order changed to Paid status - add-on License activation passed success and you will received an e-mail with confirmation the receipt of payment and a second e-mail with a  download add-on link. You can also download the add-on in our License Management section of our website. To install the add-on on your website, please follow these steps:

  1. Download the latest version of the add-on on our website in the "License Management" section or via the link sent by e-mail.
  2. Go to Add-ons → Manage Add-ons and in the gear button, select Manual Installation.
  3. Select the downloaded file and complete the installation of the add-on.

Add-on installation is completed.

Using the add-on

After installing the add-on, create orders multistatuses:

  1. Go to the Administration → Statuses → Orders multistatuses in the admin panel.
  2. Click on the “+” button and follow the Add status link.
  3. Fill in the name and color fields.

Automatic linking of multistatuses to orders

The automatic assignment or removal of multistatuses to orders is caused by changing the standard order status when all the conditions of one of the events (scenarios) are met. Creating an event for automatically linking multi-statuses to orders requires:

  1. Go to Add-ons → CS-Commerce Addons→ Multistatuses: extra order statuses.
  2. Click on the “+” button and follow the Add event link.
  3. Fill in the fields:
    • Name: an informational field for easy searching of the desired event in the list.
    • Status: The event can be turned on or off.
    • Order statuses: you must select the order statuses upon change for which the event will be triggered.
    • Delete multistatuses: The selected multistatuses will be removed from the order when all event conditions are met.
    • Add multistatuses: The selected multistatuses will be added to the order when all event conditions are met.
    • Additional conditions:
      • User group.
      • Previous order status.
      • Order subtotal.
      • Payment method.
      • Shipping method.
      • Customer notes.
      • Event call location.
      • Company.

Manual control

Whether multistatus automation is configured or not, you can always assign or delete them manually. You just need to go to the order list page or the detailed order page, click on one of the current multistatuses of the order or the “+” button (Select multistatuses), check the ones you need and save.

Upgrade an add-on

In order to have access to add-on upgrades, you must have an active upgrade subscription. If the subscription period has expired, you will only have access to upgrades released before the expiration date of your subscription. You can renew your upgrades subscription in the "License Management" section on our website.

The add-on supports instant upgrades via the CS-Cart Upgrade Center. The built-in CS-Cart Notification Center (bell) will notify you about new versions release of the add-on. Upgrades via Upgrades Center will allow you to switch to a newer version without losing add-on data and settings.

Before start an upgrade process, it is highly recommended to make a full backup of the site (database and files) of your store using the server or hosting methods. 

 Upgrade through the Upgrade Center

  1. In the top menu, go to Administration → Upgrade Center;
  2. In the gear menu, click "Refresh available upgrades"
  3. Find and add-on on list of available upgrades and click the Download button and than Install button;
  4. Follow all the instructions that will be shown during the upgrade process;
  5. It is recommended to clear the CS-Cart templates cache after the upgrades are installed by deleting the var/cache folder on your server or adding the ctpl parameter to the address bar (example:

Addon Reinstallation by uninstall old and install new:

Reinstalling an add-on means deleting the add-on's settings and data. Reinstallation will allow you to get a clean installation of the latest addon version. To reinstall the add-on with saving the add-on settings and data, please contact us via our Support Center to provide this service.

To completely reinstall an add-on without saving data, follow these steps:

  1. Go to Add-ons → Manage add-ons and find the old installed add-on.
  2. Click the delete button in the gear menu of the add-on.
  3. Download the latest version of the add-on on our website in the "License Management" section.
  4. Go to Add-ons → Manage add-ons and in the gear menu select Manual Installation. Select the previously downloaded file and complete the installation of the add-on.

Technical support

The technical support of the add-on is already included in its price. Before contacting the support center, please make sure you are using the latest released version of the add-on. Old versions of the add-on are not supported by technical support.

To use our technical support, follow these steps:

  1. On our support center site, log in with your account;
  2. Click on the "Create ticket" button;
  3. Fill in all the required fields and create ticket (you will receive a confirmation email);
  4. Expect a response from a specialist (a notification will be sent to your e-mail about the response) in accordance with the regulations of the technical support service.

If you have not received an answer within the time frame specified in the regulations, write us a message to the e-mail [email protected] with the subject of the ticket and we will try to resolve your issue as soon as possible.

Technical support via chat on the site, direct phone calls or e-mail letters is not provided. All help discuss goes through the support center. Carefully study the documentation for the add-on and the terms of technical support before creating a ticket. 


Limitations and Warnings

We recommend that you familiarize with the general restrictions:

  1. Fragments of code or some files of an add-on may have a private (encoded) part. The coded part does not create problems on add-on customizations;
  2. The add-on will work only on those domains that are specified in the user's license. If you try to use the solution the domains of which are not included in the license, the add-on will be automatically disabled;
  3. Installing on local machines is not allowed by the licensing system. For the add-on to work on an additional domain (alias), specify this alias on the license management page. Up to three aliases are allowed per domain for testing and development purposes. You can change the main license domain yourself on the license management page.
To have possibility to add or change license domains and aliases, the upgrade subscription must be active. To change the license domain of an expired upgrades subscription, you must first renew your subscription.